1. Warranty

Fraupow warrants to the end-customer who has purchased the new product from Fraupow, its authorised distributor or its authorised retailer (“Customer”), that the wearable breast pumps will be free from defects in workmanship and materials for twelve (12) months after the date of purchase, if utilized according to the intended use as described in the product information and provided that any and all operating and maintenance instructions are strictly respected. The warranty period begins on the proven purchase date (conclusion of purchase contract with the Customer by Fraupow, its authorised distributor or its authorised retailer) (“Warranty Period”). This warranty only covers manufacturer defects on the breast pump and not the accessories. 

Fraupow’s sole obligation under this express warranty shall be, at Fraupow’s discretion, to replace or repair the product or part(s) thereof (in case the product is not available, to deliver a similar type of product). In the event that the product or part(s) thereof are repaired or replaced under this Warranty, in general, the Warranty Period will not be extended. Regarding product or product part(s) repaired or replaced under this Warranty, Fraupow provides a warranty for any repaired or replaced product or product part(s) for a period of ninety (90) days from delivery of the repaired or replaced product, or through the end of the original warranty, whichever is longer. All products or parts that are replaced become property of Fraupow. This express warranty does neither cover consumables, nor third party products.

This warranty is only valid for the customer as per the order details. It cannot be transferred, negotiated, or assigned to a third party.

  1. Obtaining Warranty Service

Customer has to contact us at help@fraupow.com within the applicable warranty period to obtain warranty service authorisation. Fraupow shall have the right to charge an appropriate lump sum for additional costs for services under warranty (customs and import duties, interchange and shipping fees, logistics and administration), if the country where the warranty is claimed deviates from the country where the product was originally purchased. Fraupow is entitled to make its warranty services dependent on the actual settlement of these costs by the Customer.

Dated proof of purchase of the new product by the Customer from Fraupow, its authorised distributor or its authorised retailer, return of the defective product, and a description of the defect (incl. information on when the Customer has noticed the defect) will be required in order to obtain warranty services.

The return of defective products will be at the risk and expenses of the customer. Repaired or replacement products will be delivered to domestic customers free of charge.

  1. Warranty Exclusion

This warranty does not cover products purchased from non-authorised distributors, e.g. internet market places (including but not limited to eBay), auctions or other types of public sale are not covered by this warranty.

Fraupow shall not be liable if the alleged defect or malfunction was caused by Customer’s or any other person’s improper dealing with the product. This applies, in particular, for the following actions:

  • improper handling in disregard of operating instructions;
  • repair, modification or maintenance, etc. of the product which is not carried out by Fraupow;
  • improper transport.

This warranty does not cover normal wear and tear or alleged defects or malfunctions caused by excessive load or stress, incorrect voltage or any other cause beyond the range of its intended use as well as by accident, fire, or other hazards, or other cause not due or attributable to Fraupow.

This warranty does not cover physical damage to the product or malfunctions resulting from the use of the product in conjunction with any sort of ancillary or peripheral equipment. In such cases, there is no defect of the product itself in the sense of this International Warranty.

Neither Fraupow, nor its directors, employees, agents, contractors, successors or assigns will be liable for any damages whatsoever arising out of, or in any way related to, the use of the products, such as, but not limited to damage to the equipment. This limitation applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information. Fraupow only undertakes to replace the products sold by Fraupow and shall not be liable in any way for replacement and/or compensation for any damage to the equipment as a result of the defects of its products. Fraupow is also not liable for bodily injury to yourself or others as a result of using our products.

Fraupow reserves the right to make any changes to this website and any published policies at any time without notice.

Customers who use our products acknowledge that Fraupow shall not be liable or responsible to any person or entity for loss or damage caused, or alleged to have been caused, directly or indirectly by or from the products, information or ideas contained, suggested or referenced in any of our marketing material, packaging or website.