Our policy lasts 30 days after your order has been delivered. If 30 days have gone by since your product(s) were delivered, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

If used a refund is only processed in the event of a manufacturer fault. 

A breast pump is an intimate product so can not be refunded if used (such as earrings or underwear). 

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted. 
Eg. An item not in its original condition, is damaged or missing parts for reasons not due to our error

Please email help@fraupow.com to claim a refund. When the request for a refund has been approved our customer representative will provide information on how to return your order. 

Once your returned order is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.